{"id":151,"date":"2025-02-28T04:47:01","date_gmt":"2025-02-28T04:47:01","guid":{"rendered":"https:\/\/laurenadrienne.com\/?page_id=151"},"modified":"2026-02-03T16:08:46","modified_gmt":"2026-02-04T00:08:46","slug":"meal-menu","status":"publish","type":"page","link":"https:\/\/laurenadrienne.com\/?page_id=151","title":{"rendered":"Meal Menu"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-6.png” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-6.png” title_text=”Meal Menu Cover-6″ disabled_on=”off|off|on” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-6.png” background_size=”contain” width=”100%” max_width=”100%” module_alignment=”center” min_height=”100px” custom_padding=”||0px|0px|false|false” global_colors_info=”{}” src__hover_enabled=”on|desktop” src__hover=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/finallll.png”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-3.png” module_alignment=”center” min_height=”100px” height=”788px” custom_margin=”-2px|||||” custom_padding=”230px||230px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ disabled_on=”on|on|off” _builder_version=”4.27.5″ _module_preset=”default” width=”100%” max_width=”1363px” min_height=”316px” custom_margin=”53px|||83px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_font_size=”26px” max_width=”91%” custom_margin=”-25px||||false|false” global_colors_info=”{}”]<\/p>\n

Designing an inclusive in-flight meal discovery experience:<\/p>\n

Reducing accessibility gaps for users with dietary restrictions.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-4.png” background_last_edited=”on|phone” background_enable_image_tablet=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/meal-seatback-1.png” title_text=”meal seatback” align=”center” force_fullwidth=”on” src_tablet=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/meal-seatback-1.png” src_phone=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/meal-seatback-1.png” src_last_edited=”on|phone” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” min_height=”100px” custom_margin=”-64px||||false|false” custom_margin_tablet=”-64px||||false|false” custom_margin_phone=”-40px||||false|false” custom_margin_last_edited=”on|phone” scroll_horizontal_motion=”0|50|50|100|-4|0|0″ scroll_scaling=”0|50|50|100|70|100|100%” scroll_blur=”0|40|60|100|0px|0px|10px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” global_colors_info=”{}”]<\/p>\n

Background<\/p>\n

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Airlines most commonly offer meals through flight attendants serving pre-determined or limited options, often with minimal opportunity for upselling or customization.<\/strong> This approach can be inefficient, leading to potential dissatisfaction and missed revenue opportunities. An interactive meal menu within the in-flight entertainment system allows for greater customization, pre-ordering, and upselling, improving both passenger experience and airline profitability.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” global_colors_info=”{}”]<\/p>\n

Problem Statement<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” background_color=”#F8F8F8″ use_background_color_gradient=”on” background_color_gradient_stops=”#f8f8f8 0%|#eeeeee 100%” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”]<\/p>\n

Passengers with dietary preferences struggle to efficiently discover suitable meal options within in-flight entertainment systems, leading to frustration, inefficiency, and missed personalization opportunities.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” global_colors_info=”{}”]<\/p>\n

Solution<\/p>\n

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An interactive meal menu on inflight entertainment systems will enhance the passenger experience by allowing for more informed and personalized meal choices, leading to greater satisfaction and reduced service errors.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

My Design Process<\/p>\n

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My Design Process<\/p>\n

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My Design Process<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Design-Process-2.png” title_text=”Design Process-2″ align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-5.png” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

User Research<\/p>\n

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Preliminary Research<\/p>\n

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User Research<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” min_height=”91px” height=”100px” max_height=”1000px” custom_margin=”-25px||48px||false|false” custom_padding=”|0px||||” global_colors_info=”{}”]<\/p>\n

In order to identify passenger expectations, preferences, and pain points, I conducted \u00a0preliminary surveys, interviews, and focus groups amongst 24 Safran employees who were familiar with our in-flight entertainment system.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/memojis.png” title_text=”memojis” align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” scroll_scaling=”0|50|50|100|70|120%|100%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”18px” background_color=”#F8F8F8″ background_enable_image=”off” custom_padding=”50px|15px|50px|15px|false|false” custom_padding_tablet=”50px|15px|50px|15px|false|false” custom_padding_phone=”25px|15px|25px|15px|false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”#8F8D8D” global_colors_info=”{}”]<\/p>\n

What factors influence your meal choice?<\/p>\n

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What do you like or dislike about in-flight meal menus you’ve interacted with in the past?<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”18px” background_color=”#F8F8F8″ background_enable_image=”off” custom_padding=”15px|15px|15px|15px|false|false” text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”#8F8D8D” global_colors_info=”{}”]<\/p>\n

Are there any frustrations or challenges you face when using an online ordering system?<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/solution.png” title_text=”solution” align=”center” disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” width=”30%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/plan.png” title_text=”plan” align=”center” disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” width=”30%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/eye.png” title_text=”eye” align=”center” disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” width=”30%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The simplicity<\/strong> and convenience of the meal selection process significantly impacts the user experience<\/p>\n

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Nutritional information<\/strong> should be highlighted in the meal menu to cater to health-conscious travelers and those with dietary preferences<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Visual design<\/strong> matters – the design should include high-quality images, clear text, and an intuitive layout<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” text_font_size=”40px” text_font_size_tablet=”40px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

User Journey<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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I mapped a user journey to understand how an ideal RAVE OS passenger experiences meal selection, highlighting moments of friction, uncertainty, and decision fatigue. These insights directly informed design changes aimed at improving accessibility and confidence in meal choice.<\/span><\/p>\n<\/div>\n

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 <\/p>\n<\/div>\n

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<\/strong><\/p>\n

Isabel Jones<\/strong><\/strong><\/p>\n

Scenario: Wants a low-friction way to choose a meal that works for her diet.<\/span><\/p>\n

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Design Overview<\/p>\n

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Meal Menu Wizard<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_line_height=”1.75em” global_colors_info=”{}”]<\/p>\n

One of the main requests received during our user research was the desire for simplicity<\/strong>. I decided that this could be achieved through a ‘Meal Menu Wizard’. In particular, this simple step-by-step meal selection would occur during the start sequence of the in-flight entertainment system. This way, passengers and crew will be aware of the options, and even order straight away, from the beginning of the flight.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Start-Wizard.png” title_text=”Start Wizard” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Appetizer-Wizard.png” title_text=”Appetizer Wizard” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Main-Wizard.png” title_text=”Main Wizard” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Dessert-Wizard.png.png” title_text=”Dessert Wizard.png” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/drinks-new.png” title_text=”drinks new” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Overview.png” title_text=”Overview” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screen-Recording-2025-02-27-at-1.44.52\u202fPM.mov” src_webm=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screen-Recording-2025-02-27-at-1.44.52\u202fPM.mov” play_icon_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” src_webm__hover_enabled=”on|desktop” src_webm__hover=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screen-Recording-2025-02-27-at-1.44.52\u202fPM.mov”][\/et_pb_video][et_pb_button button_url=”https:\/\/xd.adobe.com\/view\/693d1822-f64b-41a5-ae49-371a3db93fba-3c6e\/” url_new_window=”on” button_text=”Test Prototype” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” global_colors_info=”{}”]<\/p>\n

General Meal Menu<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_line_height=”1.75em” global_colors_info=”{}”]<\/p>\n

While the Meal Menu Wizard is an essential element to enhance the user experience of passengers, it is crucial to design for passengers that chose to order later in the flight. Although the general UX\/UI is very similar, the meal menu widget within the in-flight entertainment system offers a more detailed and thorough experience<\/strong>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Menu-Home.png” title_text=”Menu Home” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Main.png” title_text=”Main” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Information.png” title_text=”Information” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Filter.png” title_text=”Filter” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Overview-2.png” title_text=”Overview 2″ align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Thank-You.png” title_text=”Thank You” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screen-Recording-2025-02-27-at-3.38.47\u202fPM.mov” src_webm=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screen-Recording-2025-02-27-at-3.38.47\u202fPM.mov” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][et_pb_button button_url=”https:\/\/xd.adobe.com\/view\/7e83ba11-34c6-41f3-8ac2-4a96d42cc78c-2bd0\/” url_new_window=”on” button_text=”Test Prototype” button_alignment=”center” _builder_version=”4.27.5″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-5.png” background_size=”contain” background_repeat=”repeat” background_last_edited=”on|desktop” background_enable_image_tablet=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” text_font_size=”40px” text_font_size_tablet=”40px” text_font_size_phone=”25px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Usability Test<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_line_height=”1.75em” global_colors_info=”{}”]<\/p>\n

Once the meal-ordering feature was finalized, I conducted a usability test through UserTesting with 40 participants. Because our earlier research revealed that dietary information was a major decision factor, this round focused on whether the design was clear, intuitive, and accessible for passengers with dietary requirements.<\/p>\n

As the user research highlighted the importance of nutritional information and dietary preferences, the goal of this research was to discover whether this design was accessible for those with dietary requirements<\/strong>. Participants were asked to imagine that they were a vegetarian on a flight ordering a meal. They were asked to perform three tasks:<\/p>\n

1. Filter through vegetarian options<\/p>\n

2. Access nutritional information<\/p>\n

3. Place an order<\/p>\n

After completing the scenario, participants were asked follow-up questions about clarity, confidence, and overall ease of use.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-27-at-11.15.48\u202fAM-1.png” title_text=”Screenshot 2025-02-27 at 11.15.48\u202fAM” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-27-at-11.14.51\u202fAM.png” title_text=”Screenshot 2025-02-27 at 11.14.51\u202fAM” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”21px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/meal-menu-themes-blue-pdf.jpg” title_text=”meal menu themes” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Meal-Menu-Cover-5.png” background_size=”contain” background_repeat=”repeat” background_last_edited=”on|phone” background_enable_image_tablet=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” text_font_size=”40px” text_font_size_tablet=”40px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Quantitative Analysis<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-02-at-8.16.40\u202fAM-2.png” title_text=”Task Completion” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”24px||||false|false” custom_margin_tablet=”24px||||false|false” custom_margin_phone=”-30px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

I segmented participants into two groups: users with dietary restrictions and users without. I compared time-on-task across both groups to assess accessibility and task efficiency.<\/p>\n

The results showed that users with dietary restrictions consistently took longer to complete tasks, as reflected in the box plot. This highlighted an accessibility gap in the interface.<\/p>\n

Based on these insights, I redesigned the experience to reduce friction and improve discoverability for dietary-specific options.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” global_colors_info=”{}”]<\/p>\n

Design Amendments<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

A core goal of the design was to better support users with dietary restrictions. Usability testing revealed that these users experienced greater difficulty completing tasks, highlighting an accessibility gap<\/strong> in the existing interface.<\/p>\n

Previously, nutritional information was only accessible via a small information icon, which many participants overlooked.<\/p>\n

To reduce friction, I introduced a secondary access point: users can now view nutritional information either through the information icon or by tapping the meal image.<\/strong> This change increases visibility, improves discoverability, and supports faster decision-making for users with specific dietary needs.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-02-at-8.18.02\u202fAM-2.png” title_text=”Task Completion 2″ align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

I re-ran usability testing with the updated design and compared performance across users with and without dietary restrictions. The results showed no meaningful difference in time-on-task between the two groups, indicating that the accessibility gap had been reduced.<\/p>\n

Overall task completion time also decreased with the updated design, suggesting improved efficiency and usability across all users.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-29-at-1.13.11\u202fPM.png” title_text=”GroupComparisonChart” align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” text_font_size=”40px” text_font_size_tablet=”40px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.9em” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

From Uncertainty to Confidence<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

I mapped a new user journey to show how the redesigned meal menu replaces uncertainty with clarity, enabling RAVE OS passengers to make confident choices with ease.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/laurenadrienne.com\/wp-content\/uploads\/2026\/01\/New-User-Journey.png” align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_heading_font|600|||||||” text_font_size=”50px” global_colors_info=”{}”]<\/p>\n

Thank You<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Designing an inclusive in-flight meal discovery experience: Reducing accessibility gaps for users with dietary restrictions.BackgroundAirlines most commonly offer meals through flight attendants serving pre-determined or limited options, often with minimal opportunity for upselling or customization. This approach can be inefficient, leading to potential dissatisfaction and missed revenue opportunities. An interactive meal menu within the in-flight […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=151"}],"version-history":[{"count":170,"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/pages\/151\/revisions"}],"predecessor-version":[{"id":1774,"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=\/wp\/v2\/pages\/151\/revisions\/1774"}],"wp:attachment":[{"href":"https:\/\/laurenadrienne.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}